12 questions to ask an EAP provider

When one of your employees calls your employee assistance program provider for help, you want to feel confident that he or she will be treated well. Colleen Grady, senior consultant with Longfellow Benefits, a Boston-based employee benefits consulting firm, suggests employers ask the following questions of prospective EAPs.

Training and qualifications

  1. 1. What type of training or degree do the people taking my employees’ calls have?
  2. 2. Do intake personnel work for the EAP provider or are they outsourced?
  3. 3. Are counselors available 24/7?
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