Who calls EAP resource lines for assistance and why

Employees seek advice from EAP/work-life resource hot lines for myriad reasons ranging from professional and financial concerns to help with mental health issues and substance abuse problems. To give employers a better understanding of the issues their employees face and who is likeliest to make use of employee assistance program benefits, ComPsych Corporation, which fields millions of calls annually, recently analyzed gender, age and industry differences in millions of EAP/work-life calls over a 12-month period.

Top reasons for EAP calls

The top reasons for EAP calls were, in order of prevalence, issues related to mental or emotional health, relationships, family and children and stress and anxiety. [Chart: ComPsych]




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