Expert outlines 5 keys to succeeding in new leadership model

Speaking at the National Conference on Health, Productivity and Human Capital last month in Washington, D.C., Dr. Nazneen Razi, senior vice president and chief human resources officer for the Health Care Service Corporation, which operates Blue Cross/Blue Shield plans in Illinois, New Mexico, Oklahoma and Texas, said that tectonic shifts in the business world have created the need for a new leadership model.

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