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Wellness incentives: a carrot or stick?

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By Bruce Shutan
August 1, 2012

The Patient Protection and Affordable Care Act (PPACA) poses both a moral and business dilemma for worksite wellness programs, but a leading authority suggests that it can be overcome with careful thought and the right strategy in place.

Don Powell president and CEO of the American Institute for Preventive Medicine, will address the issue in a workshop entitled, “Motivation Innovations: The Latest in Carrots & Sticks,” at the EBN-produced 25th annual Benefits Forum & Expo Sept. 9-11 in Phoenix, Ariz.

“The whole area of incentives, particularly financial ones, has become somewhat controversial in the wellness field,” he cautions. There’s evidence to suggest that cash awards, gift cards and free merchandise increase wellness program participation, but he says “it’s unclear whether such success can be sustained long term without intrinsic motivation taking hold.”

Put another way, he believes that while it’s important to raise participation, it’s quite another to drive meaningful and lasting behavior change promoted by a corporate culture of health with senior management buy-in.

Powell notes that the average wellness incentive value was $460 per participant last year, whereas the average wellness program price-tag was just $167 per participant. It begs the question: Does it really make sense to be paying more for an incentive to participate than the actual program cost?

He also warns that once a wellness incentive is offered, many employees will expect a greater payoff for each year of participation, while others will view it as the company trying to control their personal choices.

“So unless you set up a situation where good health is its own reward, I think there’s a lot of shortcoming with the extrinsic motivation concept,” Powell opines.

The trouble is that being leery of wellness incentives runs counter to PPACA, which encourages employers to increase discounts on the value of health care coverage to 30% from 20% starting in 2014 and as high as 50% thereafter.

Regardless of how the use of incentives plays out over the next few years, Powell says employers must make healthy choices easier. Those efforts could involve anything from eliminating lines for the salad bar in corporate cafeterias to intentionally slowing down elevators so that more employees decide to take the stairs.

One significant obstacle to more meaningful wellness programs is the concept of “present bias,” which Powell says recognizes that people value an immediate payback more than delayed gratification. Another is loss aversion, which he explains suggests people are more motivated to prevent loss rather than explore the possibility of gains.

Still, he believes the path to helping increase intrinsic motivation should be paved with different types of wellness challenges and social networking models that make programs engaging. “If somebody is having fun and there’s a camaraderie, which we all enjoy at the workplace, then having to give money becomes less necessary,” according to Powell.

He says it’s also more important to use anecdotes than statistics as a source of motivation. For example, that may involve publishing various case studies in employee newsletters or an e-mail blast. People relate better to know “the guy in the cubicle three doors down lost 30 pounds” as opposed to learning that 7% of the company’s employee population lost weight, Powell explains.

For more information on the BF&E program and registration, visit www.benefits-forum.com.

Bruce Shutan, a former EBN managing editor, is a freelance writer based in Los Angeles.

6 Comments

Posted by: WhyNobodyBelievestheNumbers | August 13, 2012 3:56 PM

oops. I wrote a book called Why Nobody Believes the Numbers about innumeracy, and I just posted a comment saying: "That makes three of us, Linda, you two, and me."

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Posted by: WhyNobodyBelievestheNumbers | August 13, 2012 3:53 PM

Agreed, Brett and Don: That makes 3 of us -- Linda, you two and me. In retrospect my book, though it seemed cutting-edge two months ago, was a bit timid in saying what you three are saying.

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Posted by: Dr. Feinstein | August 3, 2012 6:07 PM

Which incentives are effective and for which population segment is a complex issue. Research shows that intrinsic motivation is most effective for long-term sustained behavior change. However, extrinsic motivation may be necessary to initially engage people to perform to sufficient levels to achieve success. The next step is to increase the difficulty of the target behaviors while maintaining successful performance, while at the same time shifting from extrinsic to intrinsic motivation. One key factor to accomplish this is to focus on self-efficacy. However, if it requires extrinsic motivation to keep someone focused and performing, then an appropriate reward schedule should be crafted (with the input of the person). Afterall, why do most people wake up and go to work in the morning? Some: intrinsic; most: extrinsic.

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Posted by: Michelle Segar, PhD, MPH | August 3, 2012 12:55 PM

A possible solution to the conflict Powell features with giving extrinsic rewards to participate when intrinsic ones are what is necessary for sustainable motivation and behavior is to reposition the "hook", or reframe the purpose of participation away from health.There is growing research suggesting that "health" is not as good a motivator for lasting health behavior change. Given this, why don't we rebrand the whole campaign to reflect the endpoints that are most relevant and compelling to the daily lives of individuals? Happiness, being a patient parent, etc.People will be more motivated to participate (it's things they care about) and these purposes are the very ones that fuel high quality motivation and lasting change. Win-Win!This suggestion is starting to gain traction as more research is published showing that health might an impotent motivator for long-term behavioral outcomes. I spoke about why we should stop promoting health at the 2012 Art and Science of Health Promotion conference. See a brief video here - http://www.youtube.com/watch?v=Um34QdYP8eM-- Michelle Segar, PhD, MPH Associate Director, Sport, Health, and Activity Research and Policy (SHARP) Center for Women and Girls Research Investigator, Institute for Research on Women and Gender University of Michigan fitness@umich.edu

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Posted by: lynda s | August 2, 2012 11:02 AM

This is much appreciated and will help me formulate our Wellness Program. I must, though, call Mr. Shutan's attention to the incorrect use (along with much of the world) of the term "beg the question," which is NOT a synonym for "needs to be answered," but is a rhetorical device where a statement is assumed to be true because the writer or speaker says it's true.

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Posted by: Linda Riddell | August 1, 2012 2:20 PM

At last, someone telling the real but unpopular story on wellness incentives!

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